Effective date: [DATE] Business: Pinnacle Impact Studio, a brand of Pinnacle Impact Marketing LLC ("we," "us," "our")
By accessing pinnacleimpactstudio.com or using our services, you agree to these Terms. If you don't agree, don't use the site or services.
1. Who we are and what we provide
Pinnacle Impact Studio provides AI receptionist, call-handling, appointment-booking, and marketing-automation services for local service businesses. Specific deliverables, pricing, and scope for paying clients are set out in a separate Service Agreement; these Terms govern your use of our website and general relationship with us.
2. Eligibility
You must be at least 18 and authorized to act for the business you represent.
3. Accounts and accurate information
You agree to provide accurate information and to keep it current. You're responsible for activity under your account and for safeguarding your credentials.
4. Fees, billing, and the money-back guarantee
- Paid plans are billed monthly in advance unless otherwise agreed in writing.
- Plans are month-to-month with no long-term contract unless your Service Agreement says otherwise.
- 30-day money-back guarantee: if you're not satisfied within the first 30 days of your initial paid month, contact us for a refund of that month's fee, as described in your Service Agreement. [Confirm exact terms.]
- You can cancel anytime, effective at the end of the current billing period. Fees already paid are non-refundable except as stated above or required by law.
- Setup work, where applicable, may be non-refundable; this will be stated before purchase.
5. Acceptable use
You agree not to use our site or services to:
- Violate any law, including telemarketing, anti-spam (CAN-SPAM), and consumer-consent rules (TCPA)
- Send messages to people who have not consented to receive them
- Infringe others' rights, transmit malware, or attempt to disrupt or reverse-engineer our systems
- Misrepresent yourself or use the services for unlawful, deceptive, or harmful purposes
You are responsible for obtaining all required consents from your own customers before we communicate with them on your behalf.
6. AI-assisted communications and recording
Our services use automated AI to handle calls and messages, and calls may be recorded. You are responsible for ensuring appropriate disclosures and consents are in place for your customers in their jurisdictions. See our Communications Consent & AI/Recording Disclosure.
7. Third-party platforms
Our services rely on third-party platforms (e.g., HighLevel, Twilio, Stripe, Google). Their availability and terms are outside our control, and your use of those platforms may be subject to their terms.
8. Intellectual property
The site, content, and our materials are owned by us or our licensors. We grant you a limited, revocable, non-exclusive license to use them for their intended purpose. You may not copy, resell, or redistribute them without permission.
9. No professional advice; results not guaranteed
Information on the site is general and not legal, financial, or professional advice. Any performance figures or examples are illustrative, not guarantees. Results depend on your market, your offer, and factors outside our control.
10. Disclaimers
The site and services are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant uninterrupted or error-free service.
11. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability for any claim is limited to the amount you paid us in the [three (3) months] before the claim. Some jurisdictions don't allow certain limitations, so parts of this may not apply to you.
12. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your use of the services, your content, or your failure to obtain required consents from your customers.
13. Termination
We may suspend or terminate access for violation of these Terms or for risk to our systems or other users. Sections that by their nature should survive termination will survive.
14. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in [Hillsborough County, Florida], unless your Service Agreement specifies arbitration. [Have your attorney decide between courts vs. arbitration.]
15. Changes
We may update these Terms; the new effective date will appear here. Continued use means you accept the updated Terms.
16. Contact
Pinnacle Impact Studio — [steven@pinnacleimpactstudio.com] · [mailing address].