Features

All the features you need in one place.

Access everything you need to optimize and simplify your workflow, all in one convenient platform.

Conversation Phone Calls

Live voice conversation with all your inbound calls

Custom Working Hours

Choose the hours for your AI employee to respond

Route Inbound Calls

Your AI employee can transfer calls to any phone at any time

Gather Information

Collect lead's contact info, email, interests, issues, etc.

Email Summary

Transcript of every call can be emailed to the business

Workflow Activation

AI custom actions like sending booking links or menu of services

Tone Customization

Choice of gender and multiple different voices

Simple & Effective Promoting

Your AI employee is custom created to promote your business

How It Works

Live in under a week.

You don't change anything about how you operate. We do the heavy lifting — you just review and approve.

Step 01

Discovery call

30-minute call where we learn your services, pricing, FAQs, scheduling rules, and ideal customer flow.

Step 02

Custom build

We build your AI receptionist, train it on your business, connect your calendar and CRM, and configure call routing.

Step 03

Test & approve

You test the AI live, hear the calls, and tweak anything you want. We only go live when you're happy.

Step 04

Launch & scale

Forward your line. Pinnacle starts answering. You start booking more jobs — without lifting a finger.

Every Channel, Every Hour

Built like a full front-office team — just smarter.

Each module below replaces a job you'd otherwise pay a person to do. Combined, they cover every place a customer might reach out.

01 · AI Voice Receptionist

A warm, natural voice that picks up every call.

Your AI voice receptionist answers the phone before the second ring, every hour of the day. It knows your services, your hours, your prices, your booking rules — and it sounds human enough that most callers never realize they're talking to AI.

  • Sub-second pickup, 24/7/365
  • Books directly into your calendar
  • Transfers to your team when needed
  • Full transcript & CRM record of every call
  • 30+ realistic voices in multiple accents
See plans with AI Voice
— Incoming call · 2:14 AM —
Hey, this is Riley with Acme HVAC — how can I help?
My heat's out and it's 28 degrees in here.
Oh no — let's get a tech to you ASAP. Are you within our service area in Tampa?
Yes, Brandon area.
Perfect. I have a tech who can be at your door by 7 AM. Sending the dispatch text now. Anything else hurting tonight?
02 · AI Text Messaging (SMS)

Reply in seconds. Close in minutes.

Most leads text before they call now. Pinnacle's SMS AI keeps full conversations with prospects — answering questions, sending quotes and booking links, and pushing them toward the sale. Works on your existing business number through call forwarding.

  • Replies under 5 seconds, day or night
  • Remembers full conversation context
  • Sends quotes, links, and forms mid-chat
  • Hands off to your team on demand
  • A2P 10DLC compliant out of the box
See plans with AI Text
— New SMS from a customer —
Need a quote for drain cleaning
Hey! Drain cleaning is $159 flat, includes camera inspection. Want me to grab you a slot this week?
Tomorrow afternoon work?
Yep — I have 1 PM or 3:30 PM. Which works?
3:30
Locked in for tomorrow 3:30. Confirmation sent ✅
03 · Missed Call Text-Back

Catch every call you couldn't pick up.

The moment a call hits voicemail, Pinnacle automatically texts the caller from your business number — and starts a real conversation. Most missed callers won't leave a voicemail, but almost all of them reply to a text.

  • Fires within seconds of a missed call
  • Personalized to time of day & call source
  • Auto-hands off to your AI texter
  • Captures the lead in your CRM either way
Get Text-Back
— Missed call · 8:42 PM —
Hey, this is Sam at Pinnacle Plumbing — sorry I missed your call! What can I help you with?
Water heater leaking, need someone tomorrow
Yikes — let's get that handled. I can dispatch between 8–10 AM or 12–2 PM. Which works?
8-10
Done. You'll get a text when our tech is on the way.
04 · Webchat AI

Your homepage's best salesperson, always on duty.

The chat bubble on your website shouldn't be a glorified contact form. Pinnacle's webchat greets visitors instantly, answers questions in your brand voice, captures their info, and walks them toward a booking — without ever interrupting your team.

  • One-line install on any website
  • Trained on your site & FAQ pages
  • Continues by SMS when visitors leave
  • Captures every visitor as a CRM contact
Get Webchat
— Webchat on pinnacleimpactstudio.com —
Hi there 👋 I'm Ashley with Pinnacle. Looking for an AI receptionist for your business?
Yeah, I run a 3-truck HVAC shop
Perfect — we handle HVAC every day. Most clients add 30–50 booked jobs a month. Want me to text you a 5-min demo?
Sure, here's my number 👍
Sent! Check your texts.
05 · Social DMs & Ads

Stop wasting paid clicks on slow replies.

Your Facebook and Instagram ads drive clicks that DM your business — but most of those messages go unanswered for hours. Pinnacle is in the conversation instantly, qualifying leads and pushing them into your booking calendar before they cool off.

  • Replies to Facebook & Instagram DMs in seconds
  • Engages comment triggers on lead-gen ads
  • Pushes warm leads into your booking calendar
  • Improves ROAS by closing the response gap
Get Social AI
— Instagram DM · Pinnacle Med Spa —
Saw your Botox special — still going?
Yes! $11/unit for new clients through the end of the month. Want a slot this week?
Thursday afternoon?
I have 2:00 or 4:30 with our nurse injector. Which?
4:30 please
Locked in! Confirmation in your DMs and email.
06 · Calendar & CRM Sync

Plugs into the tools you already use.

Pinnacle doesn't make you change your software stack. It connects to the calendar, CRM, and dispatch system you've already invested in — so every conversation it has becomes a booked job, a synced contact, or a dispatched tech automatically.

  • Google Calendar, Outlook, Calendly, Acuity
  • ServiceTitan, Jobber, Housecall Pro
  • HubSpot, GoHighLevel, Salesforce
  • Zapier & Make for everything else
See integrations included
Google Cal
Outlook
Calendly
HubSpot
GoHighLevel
Jobber
ServiceTitan
Housecall
Zapier
Plans starting at $397/month

Ready to put a 24/7 AI front-office to work?

Most clients are live within 5–7 business days. Most see ROI in their first 30 days. No long-term contract — ever.

See Pricing Calculate Your ROI
FAQ

Frequently asked questions.

Answers to some of our most common questions.

AI Employees are advanced digital systems designed to autonomously perform tasks such as lead qualification, appointment scheduling, and customer service, thereby enhancing efficiency and customer engagement.
AI Voice Employees interact with customers over the phone, understanding and responding to inquiries using natural language processing. AI Chat Employees engage with customers through text-based channels like SMS, web chat, and social media, providing instant support and information.
Implementing AI Employees ensures 24/7 availability, reduces missed calls, increases customer engagement, and allows your human staff to focus on more complex tasks, ultimately driving sales and enhancing customer satisfaction.
Yes, AI Employees can be customized to understand and manage tasks specific to various industries, including healthcare, finance, retail, and more, ensuring they meet the unique needs of your business.
Our AI Employees are designed to seamlessly integrate with your current CRM, scheduling tools, and other business systems, ensuring a smooth implementation without disrupting your existing workflows.
We prioritize data security and comply with industry-standard protocols to ensure that all customer information handled by our AI Employees is protected and confidential.
Yes, AI Employees are capable of managing numerous customer interactions at the same time, ensuring that all inquiries are addressed promptly without any wait time.
Our AI voices use advanced natural language processing and speech synthesis to sound as human-like as possible, ensuring a smooth and engaging customer experience.
Yes! You can select either a male or female AI voice to match your business's branding and customer preferences.
We offer a variety of voices, including different accents, tones, and styles, so you can choose one that best suits your business's personality and target audience.
Yes! You can assign different AI voices for various tasks, such as one voice for customer support and another for sales inquiries, to create a more tailored experience.
To begin, you can explore our various plans starting at $397/month. For a personalized experience, consider scheduling a free demo to see how our AI Employees can be tailored to your specific business needs.
Most businesses are fully launched within 5–7 business days. We handle the build, the training, the calendar integration, and the call forwarding — you just review the script and approve.
Nope. Pinnacle works with your existing business number through simple call forwarding. You can route every call to AI, route only after-hours calls, or route only overflow when your team is busy — your call.
You set the rules. If the AI hits a question it doesn't know, or a caller specifically asks for a human, it transfers the call to whoever you choose — instantly. Nothing falls through the cracks.
Yes. Pinnacle integrates with Google Calendar, Outlook, Calendly, Acuity, Jane, HubSpot, GoHighLevel, and most other major scheduling and CRM tools. If you're using something unusual, just ask — we've probably built for it.