Effective date: [DATE] Business: Pinnacle Impact Studio, a brand of Pinnacle Impact Marketing LLC ("we," "us," "our") Contact: [steven@pinnacleimpactstudio.com] · [phone] · [mailing address]
1. Who we are and what this covers
Pinnacle Impact Studio provides AI receptionist, call-handling, and marketing-automation services to local service businesses. This Privacy Policy explains what information we collect through our website (pinnacleimpactstudio.com), our forms, our phone/SMS communications, and our services, and how we use and protect it.
This policy covers information about prospects and visitors (people who contact us about our services). When we operate services on behalf of a client, we process their customers' data as a service provider under that client's instructions; the client's own privacy policy governs that data.
2. Information we collect
- Information you give us: name, business name, email, phone number, and anything you submit through our forms, calls, texts, or emails.
- Call and message data: call recordings, transcripts, SMS content, and metadata (time, duration, phone numbers) when you call or message us or our AI assistant.
- Usage and device data: pages visited, links clicked, approximate location, browser/device type, and similar analytics collected via cookies and tracking pixels.
- Payment data: if you purchase, billing details are processed by our payment processor; we do not store full card numbers.
3. How we use your information
- To respond to inquiries and provide, operate, and improve our services
- To schedule and confirm calls and appointments
- To send service messages and, where permitted, marketing communications you can opt out of
- To process payments and maintain records
- To maintain security, prevent fraud, and comply with law
4. Calls, AI, and recording
When you call or message us, you may interact with an automated AI assistant, and your call may be recorded for quality, training, and booking purposes. We disclose this at the start of the interaction. See our Communications Consent & AI/Recording Disclosure for details and your choices.
5. SMS / text messaging
We do not sell your information, and we do not share mobile opt-in data or consent with third parties for their marketing. If you opt in to texts, we use your number only to communicate with you about our services. Message frequency varies; message and data rates may apply. Reply STOP to opt out and HELP for help. See the Communications Consent disclosure for full terms.
6. How we share information
We share information only with:
- Service providers / sub-processors who help us run the business, such as our CRM and automation platform (HighLevel), telephony provider (Twilio/LC Phone), payment processor (e.g., Stripe), and email/productivity tools (e.g., Google) — each only as needed to provide the service.
- Legal and safety: when required by law or to protect rights and safety.
- Business transfers: in connection with a merger, sale, or similar event.
We do not sell your personal information.
7. Cookies and tracking
We use cookies and tracking pixels (including HighLevel's tracking) to run the site and understand usage. You can control cookies through your browser settings. Some features may not work if disabled.
8. Data retention
We keep information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and transcripts are retained for [RETENTION PERIOD] unless a longer period is required.
9. Your choices and rights
You can:
- Opt out of marketing emails (unsubscribe link) and texts (reply STOP)
- Request access to, correction of, or deletion of your personal information
- Depending on where you live, exercise additional rights under laws such as the [applicable state privacy law]
To make a request, contact us at [privacy@pinnacleimpactstudio.com]. We will respond as required by applicable law.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
11. Children
Our services are for businesses and are not directed to children under 16. We do not knowingly collect their information.
12. Changes
We may update this policy. We will post the new effective date here and, where appropriate, notify you.
13. Contact
Questions? Contact Pinnacle Impact Studio at [steven@pinnacleimpactstudio.com] or [mailing address].